We're sorry to hear you're having trouble booking a return! Let’s walk through a few quick checks to help get things sorted.
1️⃣ Double-check your order number
Make sure the order number you're entering is correct. You can find it in your order confirmation email or packing slip.
2️⃣ Wait 24 hours after delivery
Returns can only be started 24 hours after your parcel has been delivered. This gives our system time to confirm your delivery
3️⃣ Use the same email address
Be sure to enter the same email address you used when placing your order
4️⃣ Still seeing an error?
Try refreshing the page and submitting the form again. Sometimes a quick refresh does the trick!
If you’ve checked all of the above and still can’t access the portal, we’re here to help! Please our Customer Service team and we’ll assist you directly.